The most stupid line ever to be written in an e-mail message. Ever. I have not yet found a single such automated message from an organisation, company or site that also does not also have customer service via e-mail.
This is also known as the "let's play hide 'n seek with our customers". If your company truly values customer experience you should never be afraid to put your support easily available.
Simple solution
Add your support@yourcompany.com to the reply-to: field of the automated e-mail. Also, most e-mails like this will contain an order number or similar. Add that to the subject: field and your folks in support will have no problem finding the correct information to use when the customer replies to your automated message.
